I. General information

(1) These Regulations ( "Regulations") have been drawn up on the basis of the provisions of generally applicable law, in particular the Act of March 20, 2009 on safety of mass events (i.e. Journal of Laws of 2022, item 1466, as amended; the "Act").

(2) The Regulations specify the rules of participation and behavior of participants of mass events within the meaning of the Act ("Event") organized by Good Taste Production spółka z ograniczoną odpowiedzialnością with its registered seat in Poznań, ul. Dziewińska 59, 60- 178 Poznań, registration files kept by the District Court Poznań-Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under KRS no.: 0000504906, REGON: 302692642, NIP: 7792421062, share capital in the amount of PLN 5,000 ("Organizer").

(3) The Regulations are addressed to all persons participating in the Event, i.e. persons who, during the Event, are present in the area where the Event is organized ("Participants").

REFUND POLICY

ALL SALES ON JNBCANADA.COM ARE FINAL.

Only Exceptions to this rule:

• Cancellations requested within the 24 hour grace period, as previously mentioned
• Tickets bought for a tour that gets canceled

Refunds are automatically issued to the original payment method used to make the purchase. We can not change the form of payment. 

The ONLY time refunds are NOT ALLOWED even within our 24 hours grace period is if you take advantage of our grace period. Purchasing a Top Tier Ticket to an existing concert in order to take advantage, or receive Early Access status to qualify for an upcoming tour's EARLY ACCESS sale IS NOT ALLOWED. Any individual who request a cancellation within our grace period, for an order that granted them EARLY ACCESS status, their status will be removed unless they had Early Access status from a previous event they attended. 

CANCELLATION POLICY

Cancellation for an existing order made on JNBCANADA.COM can only be done if REQUESTED within 24 HOURS from when the order was initially placed. Within this grace period, please contact JNBCANADA2022@GMAIL.COM with the email connected to your tickets account used to place your order.

Failure to contact JNBCANADA2022@GMAIL.COM within 24 hours of placing the order will make you ineligible for cancellation.

Once the order has been canceled, please wait 5-7 business days for the amount to be credited back to you and to appear in your statement. If you DO NOT see the refund reflected in your account, please contact your BANK.

Please keep in mind that if you purchased your tickets from a third party, the this policy does not apply to you. Possible third party websites could be AXS, Ticket master, Live Nation, or another site the Venue is using to sell tickets.

 

MISSED FAN ENGAGEMENTS

If you miss any Fan Engagements, you DO NOT qualify for a refund. It is your own responsibility, as a ticket holder, to check what is included with your ticket and make sure you are aware of the timeline.

The Timeline of the Concert Day is released on our social media channels ABOUT 2 WEEKS BEFORE THE START OF THE ENTIRE TOUR.

It is your responsibility to make sure you arrive in time to check-in and line up for your fan engagements as there is ample time given to arrive and/or ask staff members for help if confused on site.

As notified within the ticket description on ALL ticketing pages of JNBCANADA.COM (in addition to ticket PDFs if ticket is bought directly on JNBCANADA.COM ):  Follow our social media platforms in order to stayed updated about the show and tour. ALL information will be posted across our social media pages such as concert day schedules and immediate updates. If you do not follow us on social media, you will not be up to date on any information we release about the tour.

 

SNAPSHOT TICKETS

If your polaoird picture(s) are blurry or too dark and DID NOT ask a staff member about a retake OR left the venue, you no longer qualify for a retake or refund.

Snapshot Tickets are limited for purchasers for each tour. For example, fans can only purchase 5 snapshot tickets per member per city. If you are CAUGHT breaking policy, your snapshot tickets are NOT REDEEMABLE AND NOT REFUNDABLE.

CAMERA POLICY FOR ALL TOURS

We do not allow any kind of cameras into our concerts. Only cell phones. This means DLSRs, Point and Shoot, Polaroid, Disposable and any kind of professional cameras with detachable lenses and camcorders are not allowed.

IF YOU TRY TO BRING ANY OF THES ITEMS INTO THE VENUE AGAINST OUR POLICY, WE RESERVE THE RIGHT TO:
1. Take away your camera
2. Dismiss you from the concert
3. Delete any and all images or videos taken with your camera from your SD card

For your first offense, if you get caught by security or staff trying to enter the venue with a camera, we will ask you to put it away, whether in your car or home, and you can return and we will allow you into the concert.

If you are caught a SECOND TIME trying to trying to bring in a camera to the same venue OR ANOTHER VENUE IN ANOTHER CITY of the tour, your entry will be denied into the concert. We also reserve the right to canceled and refund your tickets at any time.

PHOTOS & RECORDING DURING FAN ENGAGEMENTS

Recording and taking pictures is NOT ALLOWED for the duration of ALL fan engagements. If we catch you directly breaking our policy, we reserve the right to remove you from the venue immediately. You will not receive a refund for your orders if this happens to you. NO EXCEPTIONS, especially since our Camera Policy is also published on our Concert Day Schedules.