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Frequently Asked Questions


What is the limit on purchasing tickets per person

PLATINUM 2 tickets / VVIP 2 tickets

*SNAPSHOT Standard PACKAGE 5 tickets per city

*SNAPSHOT Standard 5 tickets percity per Member

*SNAPSHOT Premium PACKEGE 5 tickets per city

*SNAPSHOT Premium 5 tickets per city per Member

*Selfie 1 ticket per city

What does "Fanchat " mean?

If you have purchase a PLATINUMP ticket, You wil receive an autograph (with your name) while chatting with one ONF member of you choice of 60 seconds(1min)

I bought Standard 5 tickets ,Premium 5 tickets or more per member Snapshot tickets

If you have more than per member Standard 5 tickets,5 Premium tickets you will be confiscated and expelled if found. request a refund on the ticket site Refund processed within 24hours .if 24 hours pass after ticket purchase .no refund will be processed

Can i take a Snapshot/selfie with a member without buying a concert ticket?

No.all entry into the venue, including for Snapshots/Selfire,requires a concert ticket purchase

I want to take a selfie with 3 people(A friend or Family member) possible?

yes. it's possible. However, each friend or family member must have one selfie ticket.

Can i bring my own items to be signed?

YES if you are bringing their albums. you can also get Excusive Merch and Albums at the Fan Sign (ONLY FRONT PAGE)

Can each photocard member get autographed at the fan signing event?

it is possible.Be sure to prepare Photocards in advance according to the order in which members are seated

Can I bring Gift to the Artists?

Please NOTE, all gift should be given to the Staff at the event, not to the artists directly. If you violate this, your ticket will be canceled and you will be escorted off the premises.

Will ibe able to take pictures of the artist at the Fansign while waiting for my turn?

We would like to ask all of attendees to keep cameras off during the Fan Sign and when the artist present, also, while waiting for their turn. You are welcome to take pictures at a photo zone that will be prepared!

Please, keep in mind, we would like to request that all attendees be respectful towards one another and the artists.

Anything else that i should know about the event?

We are thrilled to have you at the event! We would like to ask all attendees to be respectful to the artists and staff at all times. Please note, inappropriate behaviors such as invasion or artists' personal bubble or aggressive behavior towards artists or our staff may result in cancellation of the ticket and you may be escorted out of the event venue.

Details about the events may change in the future.

What is the order of entry?

When purchasing tickets, enter in order of ticket number.
However, there are exceptions. If you are a special customer of J&B and wear a J&B invitation wristband, even if it is your last number, you can enter in a separate line.

How are J&B's invitation customers selected?

We select a small number of people or groups that meet our regulations, such as purchase history, reviews, and sponsorships, and provide benefits such as gifts or priority admission to each event hosted by our company, regardless of ticket level.

We hand out J&B Invitation wristbands to business sponsors.

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